Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Sales & Client Enablement Consultant supports the Coding Intelligence organization through sales readiness, customer education, product adoption, onboarding, migration, and retention initiatives.
This role serves as a subject matter resource for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP), translating product knowledge and stakeholder needs into effective training and enablement solutions.
The role will be particularly important in helping internal teams and customers successfully transition from legacy applications to OCIP.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Develop and deliver comprehensive training and enablement programs for Sales, Account Management, and other customer-facing teams, including new-hire onboarding and ongoing sales-readiness initiatives
- Lead customer education, onboarding, and product training for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP)
- Support customer migrations and retention through structured readiness planning, education, adoption support, and enablement resources
- Assess internal and external stakeholder needs to design and implement targeted training, enablement, and product-adoption solutions
- Create and maintain high-impact training materials, playbooks, job aids, knowledge articles, and product documentation
- Facilitate interactive virtual and in-person training sessions, workshops, and webinars across internal teams and customer organizations
- Serve as a subject matter resource on Coding Intelligence products, OCIP capabilities, and industry-recommended practices
- Partner cross-functionally with Product, Operations, Marketing, Customer Success, Sales, and Account Management to support product readiness and effectively communicate new platform capabilities
- Leverage digital productivity tools and enterprise-approved AI tools, as appropriate, to streamline workflows, enhance content development, and support continuous improvement
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 4+ years of experience in sales enablement, customer education, training delivery, sales operations, customer success, or a related enablement role
- 3+ years of experience developing and facilitating virtual or in-person training sessions, workshops, or webinars for internal teams or external customers
- 3+ years of experience creating enablement content, including playbooks, job aids, training materials, knowledge base articles, or user guides
- 2+ years of experience translating software platforms or technical concepts into structured, practical learning resources
- Experience leveraging digital productivity tools to streamline workflows and support content creation
Preferred Qualifications:
- 2+ years of experience in healthcare technology, medical coding, health information management (HIM), or revenue cycle management (RCM)
- Experience supporting platform migrations, customer onboarding, or change management initiatives in a software-as-a-service (SaaS) or healthcare technology environment
- Demonstrated familiarity with medical coding solutions, billing systems, or the Optum Coding Intelligence Platform (OCIP)
- Experience utilizing digital adoption platforms, such as WalkMe or Pendo, or modern learning management systems (LMS)
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
