CAMP HOPE ADMINISTRATIVE COORDINATOR JOB DESCRIPTION
Operational Support | Camp Hope Operations
JOB TITLE | Camp Hope Administrative Coordinator |
DEPARTMENT | Camp Hope Operations - Administration |
REPORTS TO | Camp Hope Operation Manager |
FLSA CLASSIFICATION | Nonexempt |
EMPLOYMENT STATUS | Full-Time, Hourly |
WORK LOCATION | On-site. Houston, Texas, Camp Hope Location |
COMPENSATION RANGE | Pay Grade 1 (PG-01) - Operational Support, per Payscale_Clean.xlsx |
GRANT ALLOCATION | Pending HR/Grants confirmation |
SCHEDULE | Full-time; standard office hours. Occasional early morning, evening, or weekend work may be scheduled in advance to support Camp Hope activities and events. All time worked, including training, must be recorded, and overtime must be approved in advance by the supervisor. |
TRAVEL | Minimal; primarily on-site at Camp Hope, with occasional local travel for errands, supply pickup, or required training. Travel time during the workday is paid time. |
POSTING DATE / REVIEW DATE | November 2026 |
POSITION SUMMARY
The Camp Hope Administrative Coordinator provides welcoming, professional front-office and administrative support for Camp Hope, the PTSD Foundation of America's flagship faith-based, peer-to-peer interim housing program for Veterans living with PTSD. Working under the direction of the Camp Hope Office Manager and following established procedures, this position answers calls, greets visitors, maintains schedules and records, supports supply and vendor coordination, and assists with facility access recordkeeping. The role recognizes and promptly escalates crisis-related calls or visits consistent with the Foundation's established protocols; it does not provide counseling, clinical, or crisis-intervention services. Within 12 months of hire, the Administrative Coordinator must obtain certification as a Mental Health Peer Specialist (MHPS) to strengthen the peer-to-peer culture that is central to the Foundation's model.
MISSION AND FAITH-BASED IDENTITY
PTSD Foundation of America's culture and mission are rooted in Christian principles and a commitment to serving Veterans with compassion and integrity. This faith-based identity informs how the Foundation leads, serves, and supports its workforce.
Mission Statement: Providing Faith, Hope, and Healing to those who bear the burden of Service & Sacrifice.
Vision Statement: Creating a world where veterans find hope by empowering them to embrace L.I.F.E.
PTSD Foundation of America is an equal opportunity employer. Employees and applicants of all faith backgrounds are welcome, and employment decisions are made without unlawful discrimination based on religion or any other protected characteristic. Reasonable religious accommodations are provided consistent with applicable law and the Foundation's Religious Accommodation and Expression in the Workplace Policy.
Employees are expected to respect the Foundation's faith-based identity and carry out their job-related responsibilities consistent with its mission, values, Code of Conduct, and service standards. Any position-specific religious duties or faith qualification must be documented as job-related, stated in the applicable posting, and approved by Human Resources and Compliance before recruitment.
ESSENTIAL FUNCTIONS
- Serve as a first point of contact for Camp Hope, answering and directing incoming calls, greeting visitors, and responding to routine inquiries promptly and professionally.
- Recognize and promptly escalate crisis-related calls or visits to the appropriate program staff, consistent with the Foundation's crisis-response protocols.
- Schedule meetings, maintain staff calendars, and support coordination of in-house Camp Hope activities, including resident travel arrangements and appointment logistics, as directed.
- Maintain filing and record-keeping systems according to established procedures and records access controls, and prepare routine administrative reports.
- Process incoming and outgoing mail, deliveries, and in-kind items, and enter and update information in Foundation systems such as DonorPerfect, inFlow, and JotForm according to established procedures.
- Monitor office supply inventory, prepare purchase requests within approved procedures, and report office equipment and technology issues to the IT function.
- Assist the Camp Hope Office Manager with vendor coordination by gathering quotes, tracking invoices and service schedules, and maintaining vendor contact records. This position does not negotiate, approve, or sign contracts.
- Support keyed-access procedures by maintaining key and access logs, issuing and collecting keys as authorized, and assisting with quarterly access audits as directed.
- Support accommodation readiness by helping ensure the office and reception environment is accessible to visitors and staff with disabilities.
- Participate in required peer specialist training and supervised peer-support work experience as scheduled by the Foundation in order to obtain Mental Health Peer Specialist (MHPS) certification within 12 months of hire. Peer support provided in this role is nonclinical and is performed under the Foundation's peer-support supervision.
- Perform other mission-aligned duties within the general scope and level of the position.
DECISION-MAKING AND SUPERVISORY SCOPE
Decision authority: Work is performed under general supervision using established procedures, schedules, and Foundation policy. Purchasing decisions, contract terms, policy exceptions, and urgent or non-routine matters are referred to the Camp Hope Office Manager.
Direct reports: None. Indirect or functional oversight: None.
MINIMUM QUALIFICATIONS
High school diploma or GED (required; this is also a prerequisite for MHPS certification); a minimum of two years of office administrative, reception, or customer service experience; completion of the Foundation's required Care and Counsel for Combat Trauma training within 30 days of hire; and SafeTALK and Applied Suicide Intervention Skills Training (ASIST) certifications within one year of hire. Equivalent experience may be considered unless prohibited by law, contract, grant, or licensing standard.
Mental Health Peer Specialist (MHPS) certification: Must obtain certification as a Mental Health Peer Specialist through the Texas Certification Board within 12 months of hire and maintain it in good standing for as long as the employee holds this position. Eligibility requirements for certification, including lived experience, training, written examination, supervised work hours, and background screening, are set by the certifying body and Texas Health and Human Services, not by the Foundation. The Foundation does not ask applicants or employees about their medical or mental health history; applicants are encouraged to review the certifying body's published eligibility criteria to determine whether they expect to be able to meet this requirement. Time spent in required training and supervised work experience is paid time. An employee who cannot complete certification within 12 months for reasons outside their control may request an extension through Human Resources, and requests related to a disability, pregnancy, or religious practice are reviewed through the applicable accommodation process. Failure to obtain or maintain certification may affect continued employment in this position.
Job-related required competencies: proficiency in Microsoft 365 applications (Outlook, Word, Excel, and OneDrive) and Adobe Acrobat; ability to learn donor and organizational systems such as DonorPerfect, inFlow, and JotForm; strong organizational and multitasking skills; clear and courteous verbal and written communication; accurate data entry and recordkeeping; and demonstrated ability to interact respectfully and effectively with individuals from diverse cultural, military, and personal backgrounds.
PREFERRED QUALIFICATIONS
- Current Mental Health Peer Specialist (MHPS) certification, or completed peer specialist training through a certified training entity.
- Prior administrative or front-office experience in a nonprofit, healthcare, or veteran-serving organization.
- Experience with donor or client relationship management systems such as DonorPerfect.
COMPENSATION AND BENEFITS
Compensation for this position is determined in accordance with the Foundation's approved pay grade structure and is reviewed periodically consistent with organizational policy. This position is nonexempt under the Fair Labor Standards Act and is paid for all hours worked, including overtime at one and one-half times the regular rate of pay for hours worked over 40 in a workweek. Eligible employees may participate in the Foundation's benefits program, which includes:
- Medical, dental, and vision insurance
- Life insurance
- 403(b) retirement plan
- Other benefits as determined by the Foundation
Benefit eligibility, plan design, and contribution levels are governed by the applicable plan documents and summary plan descriptions and are subject to change consistent with organizational policy and applicable law.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
This position operates primarily in an indoor office environment at Camp Hope, with regular use of computers, phones, and standard office equipment. The role requires extended periods of sitting and occasional standing or walking to greet visitors, manage filing systems, and receive deliveries, and occasionally lifting and moving office supplies weighing up to 25 pounds. The role may involve occasional contact with individuals in emotional distress or crisis; established protocols govern response and escalation in these situations. Required peer specialist training may include emotionally intensive content. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions of this position.
COMPLIANCE AND SAFEGUARDING
Comply with applicable laws, grant and donor restrictions, licensing or credentialing requirements, organizational policies, privacy and confidentiality standards, information-security controls, safety requirements, and the Code of Conduct.
This position follows crisis-call recognition and escalation protocols, safeguards confidential resident, donor, and personnel records, supports keyed access and facility security recordkeeping consistent with Foundation policy, and accurately records all hours worked in the Foundation's timekeeping system. Off-the-clock work is not permitted.
Promptly report suspected misconduct, fraud, waste, abuse, conflicts of interest, privacy or security concerns, retaliation, or safety issues through established reporting channels. Cooperate with audits, investigations, training, and corrective-action activities applicable to the role.
EQUAL EMPLOYMENT OPPORTUNITY
PTSD Foundation of America provides equal employment opportunities consistent with applicable federal, state, and local law. Except where a lawful, documented religious qualification applies to a specific position, employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. The Foundation prohibits unlawful discrimination, harassment, and retaliation.
REASONABLE ACCOMMODATION
Qualified applicants and employees may request a reasonable accommodation for disability, pregnancy, childbirth or related medical conditions, or sincerely held religious beliefs and practices. Accommodations will be evaluated through the applicable interactive process, consistent with law. To request an accommodation during the application process, contact Human Resources.
AT-WILL EMPLOYMENT AND DISCLAIMER
This description summarizes the position's general nature and level of work. It is not an exhaustive list and does not create an employment contract or guarantee continued employment. Duties may be modified or reassigned consistent with organizational needs, applicable law, and the employee's qualifications. Employment is at will unless a written agreement signed by the President and Chief Executive Officer states otherwise.
PTSD Foundation of America's culture is rooted in Christian principles. PTSD FOA is an equal opportunity employer, welcomes employees of all faith backgrounds, and provides religious accommodation consistent with law and organizational policy.
