Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.
Responsibilities
- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
- Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
- Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
- Assist providers during examination and treatment
- Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
- Prepare and assist clinician with procedure set up and injury care
- Apply bandages, dressings and splints as ordered by the treating clinician
- Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
- Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
- Maintain supplies, clean rooms and equipment, and stock exam rooms
- Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
- Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
- In partnership with center leadership, assist with patient flow and volume
- Keep patients informed of expected wait times during all aspects of the center visit
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
- Ensure accuracy in documentation
- Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings or huddles as required
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Complete any applicable training including but not limited to clinical competency training that occurs monthly
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Additional Data
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
