Community Group Inc., an Associa company, is hiring an Administrative Assistant for its corporate office in Glen Allen.
Daily responsibilities:
- Onsite role working Monday - Friday, 8am-5pm.
- Back office, managing phones and emails.
- Research and respond to inquiries in-person, by phone, and email.
- Activate and issue pool passes, parking passes, and key FOBS.
- Receive, sort, log, and distribute mail and packages.
- Data enter and update information in the database; record and track documents and information.
- Issues violation letters to homeowners and follow-up to ensure corrected.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners with monthly payments, researching accounts and delinquencies.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Assist with other projects as assigned.
Hourly pay rate: $17-$18.
Qualifications
- 2+ years of office support, clerical support, or administrative assistant experience in a corporate or office environment.
- Customer service driven and team oriented.
- Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
- Well versed in Microsoft Office Suite (Word, Excel, Outlook).
- Proactive, takes initiative, attention to detail, and meet time sensitive deadlines.
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