IT Clinical Applications Specialist

University Orthopedics • Full-time • Easton, Massachusetts, United States • $23 - $25 / hour • 10h ago

Job Title: Clinical Applications Specialist

Reports To: Clinical Applications Manager

GENERAL SUMMARY OF DUTIES

Under the supervision of the Clinical Applications Manager, the Clinical Applications Specialist will help to optimize the Athenahealth PM/EMR and support the day-to-day operations including new implementations, training, content management, and quality assurance. The Clinical Applications Specialist will possess and demonstrate an in-depth knowledge of and skill in the areas of healthcare applications, technology, and/or education as evidenced by experience in providing classroom and/or on-site training in health information systems (EHR). They must have the ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable curricula, and then implement and teach those curricula.

Essential Job Functions

Assist the Clinical Applications Manager to train new hires, Front Desk staff, Medical Assistants, Fellows, Nurse Practitioners, Physician Assistants, Physicians, and Admin staff.
Responsible to assess clinical, administrative, and financial roles to help optimize training.
Create and maintain documentation of manuals for new trainees for each job description and workflows.
Participate in resolution of Athena Help Desk tickets and identifying Athena issues
Join in workflow analysis, technical assessment, and development of training schedule
Training of providers and staff, meeting with staff at the sites, Soft Go Live and Go Live support, and post-implementation support.
Maintain continuing education activities to ensure knowledge related to system enhancements and changes of processes are communicated to the end users.
Assist Clinical Applications Manager on projects for optimization.
Assist Clinical Applications Manager with different electronic applications including, M*Modal, Epic, Radix, etc.
Additional duties as assigned by the Manager to meet department needs.

Requirements

Must possess excellent communication and interpersonal skills, be well organized and detail-oriented.
Detail-oriented, accurate, organized, and dependable.
Candidates should be able to work independently, demonstrate exceptional communication and listening skills, and have the ability to understand the needs of all and develop workflows as needed.
Ability to effectively communicate with multiple levels of staff and Physicians.
EHR experience preferred
Prior orthopedic clinical experience preferred.
Working knowledge of Microsoft Office; Excel, PowerPoint, Word
Ability to work occasional varying shifts based on business needs.
Ability to maintain confidentiality of patient records.
Bachelor’s Degree preferred. Associate’s or relevant experience accepted.