Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

We empower and support our colleagues
We commit to client success at every turn
We have the courage to do the right thing
We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Overview

Our client is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract will focus on upgrading instrument-connected laboratory computers while working closely with scientists, instrument vendors, and IT teams to ensure successful deployment with minimal disruption to laboratory operations.

Key Responsibilities

Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
Coordinate upgrade activities with instrument vendors, both onsite and remotely.
Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
Partner with scientists to support post-upgrade validation and resolve technical issues.
Document upgrade activities and escalate issues as needed.
Ensure laboratory systems are returned to operational status quickly and efficiently.

Qualifications

Experience supporting Windows 10/11 in enterprise or laboratory environments.
Hands-on experience with instrument-connected PCs or scientific laboratory systems.
Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
Excellent communication skills and ability to work directly with scientists, vendors, and IT teams.
Onsite requirement 5 days/week in Cambridge, MA.

Preferred Qualifications

Experience supporting laboratory environments in pharmaceutical, biotech, or life sciences organizations.
Familiarity with scientific instrumentation and vendor-supported software (e.g., Agilent, Waters, Illumina).
Experience working in GxP-regulated environments.

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.

*Verista is an equal opportunity employer.

National (US) Range

$83.70—$83.70 USD

Benefits

Why Choose Verista?

High growth potential and fast-paced organization with a people-focused culture
Competitive pay plus performance-based incentive programs
Company-paid Life, Short-Term, and Long-Term Disability Insurance.
Medical, Dental & Vision insurances
FSA, DCARE, Commuter Benefits
Supplemental Life, Hospital, Critical Illness and Legal Insurance
Health Savings Account
401(k) Retirement Plan (Employer Matching benefit)
Paid Time Off (Rollover Option) and Holidays
As Needed Sick Time
Tuition Reimbursement
Team Social Activities (We have fun!)
Employee Recognition
Employee Referral Program
Paid Parental Leave and Bereavement

Verista collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant, see the privacy notice for further details.

For more information about our company, please visit us at Verista.com

Verista, Inc.

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