ABOUT OUR COMPANY
Gerber is proudly celebrating over 90 years of manufacturing tried and true, high-quality kitchen and bathroom plumbing products. We earn the trust of trade professionals and homeowners alike who find value in products that have both style and substance–performing without exception for years to come, all while being surprisingly affordable.
WHO WE ARE
At Globe Union/Gerber, we live by our core values—Humility, Enthusiasm, Accountability, Resourcefulness, and Transparency. As an IT Support Technician you will:
- Show Humility: Value input from all team members and recognize opportunities for growth.
- Be Enthusiastic: Embrace challenges and continuously seek to deepen your business knowledge.
- Take Accountability: Own your work and commitments, and proactively address challenges.
- Be Resourceful: Prioritize effectively, leverage resources, and collaborate for maximum impact.
- Practice Transparency: Communicate openly, seek clarity, and uphold integrity in all interactions.
These values are integral to our culture and your success in this role.
POSITION SUMMARY
The limited term (approx. 2 months) IT Support Technician provides day-to-day technical support to Gerber employees by assisting with hardware, software, printer, and workstation issues. This role is responsible for configuring and maintaining Windows-based computers, installing software, troubleshooting technical problems, and supporting the North America IT team with a variety of help desk functions. This is an onsite position based in Woodridge, Illinois.
RESPONSIBILITIES:
- Provide first-level technical support for hardware, software, printers, and other end-user technology issues.
- Install, configure, and maintain Windows-based computers, laptops, and peripheral devices.
- Install, update, and troubleshoot business software applications.
- Assist the North America IT team with diagnosing and resolving hardware and connectivity issues.
- Perform basic troubleshooting and diagnostics on laptops, printers, scanners, and related equipment.
- Set up new user workstations and assist with equipment deployment.
- Document support requests and communicate status updates to users and the IT team.
- Communicate professionally with employees, managers, vendors, and business partners to resolve technical issues.
- Support Office 365 applications and assist users with common functionality questions.
- Maintain an organized workspace while handling multiple support requests in a timely manner.
- Flexibility to perform other duties as required
REQUIREMENTS:
- High school diploma or equivalent required; Associate's degree or coursework in Information Technology, Computer Science, or a related field preferred.
- Previous experience in an IT help desk or desktop support environment is preferred but not required.
- Working knowledge of Windows operating systems and Windows-based personal computers.
- Experience troubleshooting hardware including laptops, printers, scanners, and peripheral devices.
- Working knowledge of Microsoft Office 365 applications.
- Ability to diagnose and resolve common technical issues independently.
- Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
- Excellent organizational skills with the ability to prioritize multiple tasks.
- Ability to work independently and collaboratively in a team environment.
- Demonstrates initiative, a positive attitude, and a willingness to learn.
- Reliable, dependable, and committed to providing exceptional internal customer support.
- Ability to lift and move computer equipment up to approximately 30 pounds as needed.
- Hardworking, action-oriented, and results driven
- Demonstrates a “roll up your sleeves” initiative to get the job done
- Willingness to cooperate and accept added responsibilities
