Description

Inside Sales Account Manager

DS Containers, Inc. – Batavia, IL

Join a Growing Manufacturing Company Where Customer Service Drives Success

DS Containers is seeking a highly organized, customer-focused Inside Sales Account Manager to join our Sales team in Batavia, Illinois. This position plays a critical role in ensuring our customers receive exceptional service from order entry through shipment while working closely with Sales, Production, Scheduling, Shipping, Quality, and Accounting.

If you thrive in a fast-paced manufacturing environment, enjoy building relationships, and love solving problems, we'd like to meet you.

What You'll Do

Serve as the primary day-to-day contact for assigned customer accounts.
Process customer orders accurately through our ERP system.
Manage customer orders from entry through shipment.
Coordinate with Production, Scheduling and Shipping to ensure on-time delivery.
Monitor finished goods inventory and customer stock programs.
Maintain customer pricing, reports and account records.
Process graphics/artwork requests and engraving orders.
Enter and manage customer quality concerns.
Resolve inventory, payment and order discrepancies.
Assist Outside Sales with forecasts, budgets and customer support.
Build strong working relationships across multiple departments.
Identify opportunities to improve customer service and internal processes.

Why Join DS Containers?

Stable and growing manufacturing company
Collaborative team environment
Opportunity to make a direct impact on customer satisfaction
Competitive compensation
Comprehensive benefits package
401(k) with company match
Paid Time Off and Holidays
Career growth opportunities

Location: Batavia, Illinois

Department: Sales

Requirements

Qualifications

Associate degree preferred.
2–5+ years of Inside Sales, Customer Service, Account Management or Sales Support experience.
Manufacturing experience is highly preferred.
ERP/MRP experience (JD Edwards experience is a plus).
Strong Microsoft Office skills, especially Excel.
Excellent communication and organizational skills.
Ability to prioritize multiple projects in a fast-paced environment.
High attention to detail and strong follow-through.
Professional, positive and team-oriented attitude.

DS Containers Inc

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