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Company: Avalara
 
Job Title:

Senior Salesforce Engineer
Job Category: Info Technology [ View All Info Technology Jobs ]
Job description:
Senior Salesforce Engineer
Remote, United States | Remote

What You'll Do
We are looking for a Senior Salesforce Developer with expertise in Service Cloud and experience delivering scalable, solutions on the Salesforce platform. You have hands-on experience with Apex, Lightning Web Components (LWC), integrations, and is eager to use Agentforce (AI agents) and Einstein (AI-driven insights) to transform customer service workflows.

We are looking for a balance of technical leadership, hands-on coding, and collaboration with admins, architects. You will design and implement custom solutions that case management, automation, and AI-driven support experiences.. This will report to the Manager of Business Technology

This is a remote opportunity. #LI-remote

This role is not eligible for visa sponsorship.

What Your Responsibilities Will Be
Solution Design

? Lead development of custom Salesforce Service Cloud solutions (case routing, knowledge management, omnichannel).

? Build Apex classes, triggers, batch processes, and Lightning Web Components (LWC).

? Extend and customize Einstein for Service features (e.g., case classification, next best action, article recommendations).

? Design and deploy Agentforce-powered autonomous agents to improve customer interactions and service processes.

System Architecture and Integrations

? Collaborate with architects to define scalable technical solutions.

? Integrate Salesforce with external systems (ERP, telephony, chatbots, and data platforms).

? Ensure solutions follow governor limits, security best practices, and enterprise coding standards.

Test & Release Management

? Write unit and integration tests (≥75% code coverage).

? Support QA and UAT cycles, troubleshoot issues, and deploy fixes.

? Manage deployments by CI/CD pipelines (Copado, Gearset, or equivalent). Collaboration and Leadership

? Partner with admins, business analysts, and product managers to refine requirements. ? Mentor junior developers, provide code reviews, and enforce best practices.

? Document technical designs, configurations, and deployment processes. Optimization & AI Enablement

? Monitor performance, troubleshoot issues, and increase Service Cloud configurations.

? Research and implement new Salesforce AI capabilities (Agentforce, Einstein Copilot) to enhance automation and productivity.

What You?ll Need To Be Successful
5+ years Salesforce development experience, with a focus on Service Cloud.

Code expertise: Apex, Lightning Web Components (LWC), SOQL, and REST/SOAP APIs.

Experience with Service Cloud features: Omni-Channel, Case Management, Knowledge, CTI/Telephony, Service Console.

Hands-on experience with Agentforce or Einstein preferred (AI agent design, case classification, AI insights).

Familiarity with DevOps tools (Git, Copado, Gearset, or Jenkins) and Agile delivery.

Salesforce Service Cloud Developer or Platform Developer II certification.

Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

You?ll bring experience using AI and AI-related technologies, ready to thrive here.

You?ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

You?ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We?ll Take Care Of You
Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara
We?re defining the relationship between tax and tech.

We?ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we?re not slowing down until we?ve achieved our mission - to be part of every transaction in the world.

We?re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we?ve designed, that empowers our people to win. We?ve been different from day one. Join us, and your career will be too.

We?re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company ? we don?t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Skills: 5+ years Salesforce development experience, with a focus on Service Cloud.

Code expertise: Apex, Lightning Web Components (LWC), SOQL, and REST/SOAP APIs.

Experience with Service Cloud features: Omni-Channel, Case Management, Knowledge, CTI/Telephony, Service Console.

Hands-on experience with Agentforce or Einstein preferred (AI agent design, case classification, AI insights).

Familiarity with DevOps tools (Git, Copado, Gearset, or Jenkins) and Agile delivery.

Salesforce Service Cloud Developer or Platform Developer II certification.
Employment type: Full Time
Salary/Wage: Unspecified
 
Other Information
 
Degree: Unspecified
Experience (year): Unspecified
Job Location: REMOTE
Post date: 11/13/2025 / Viewed 14 times
 
Contact Information
Company: Avalara
 
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