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Company: Penske Logistics Penske Logistics
 
Job Title:

Customer Service Associate - Monday - Friday, 7am -4pm
Job Category: Customer Service [ View All Customer Service Jobs ]
Job Reference: 2509195
Job description:
Customer Service Associate
Location: Rockwall, TX
Shift: Monday - Friday, 7am -4pm or 7:30am - 4:30 pm. (Onsite)


*Position Summary:  *

This position is for EPES Transport, Inc., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction.   

*Major Responsibilities:   *

? Schedule and coordinate load times with planners and ensure alignment with available equipment.

? Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.

? Obtain and update necessary details related to purchase orders and trailers in the system.

? Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.

? Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.

? Other projects and tasks as assigned.


*Qualifications: *

? At least 1 year of customer service experience required 

​? HS Diploma / GED required

? Independent problem solving skills required 

? Intermediate computer skills 

? Regular, predictable, full attendance is an essential function of the job 

? Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

*Physical Requirements: *

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. 

Penske is an Equal Opportunity Employer. 
Skills: ? At least 1 year of customer service experience required 

​? HS Diploma / GED required

? Independent problem solving skills required 

? Intermediate computer skills 
Employment type: Full Time
Salary/Wage: Unspecified
 
Other Information
 
Degree: Unspecified
Experience (year): 1
Job Location: Rockwall, TX Texas
Address:

Zip/Postal Code: 75032
Benefits and Other Information: Health care benefits, including medical, prescription, dental, vision and hearing coverage
Retirement savings options
Flexible Spending Accounts and Health Savings Accounts
Mental health support, including access to no-cost counseling and coaching
Company-provided life insurance
Short-and long-term disability insurance options
Telemedicine and at-home wellness programs
Associate discounts on vehicles, appliances, cell phones and more
Paid time off and company holidays
Incentives for referring new associates
Post date: 08/06/2025 / Viewed 78 times
 
Contact Information
Company: Penske Logistics
Contact Name: Tony Hoban
 
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