Description

The IT Manager will play a critical role in stabilizing and growing goop kitchen's business as we scale. As a digital-first restaurant brand, every order, guest interaction, and kitchen workflow runs over a network and through an IT system, making stability, security, and compliance critical to our business. You will architect and operate the infrastructure that keeps gk running and ensures our guests' and company's data stay protected. Further, given gk’s growth trajectory a meaningful portion of this role will be dedicated to designing IT infrastructure for new locations and coordinating opening execution with development and operations partners.This role reports to the Sr. Director of Technology & Insights, serving as a key decision maker on all network, compliance, and IT support topics. This person will work closely across operations, finance, HR, and development teams to keep the day-to-day running and evaluate and plan for future IT needs as we scale, ultimately project managing these initiatives to completion.

Responsibilities:

Network

Architect the design of gk's network: segmentation, wireless, SD-WAN, ISP selection, redundancy, and configuration standards, covering both restaurants and corporate, in service of stability and security across the business
Own gk's PCI-DSS posture end-to-end, advising on the support model needed to maintain compliance and leveraging external experts as needed
Design IT infrastructure for new restaurants in partnership with operations and development, writing the playbook for opening to our network standards, and project managing execution for each opening
Establish SLAs, escalation procedures, and incident response practices for network outages and issues
Manage day-to-day relationships with IT vendors and contractors, including escalating problems and recommending when partners, scopes, or agreements need to change

Hardware

Determine and implement hardware standards and lifecycle for networking gear, servers, and AV in restaurants and at HQ
Build end-to-end lifecycle for corporate hardware including procurement, deployment, asset tracking, refresh, and end-of-life
Own installation, replacement, network connectivity, and onsite troubleshooting for restaurant hardware (POS/KDS screens and printers, cameras, digital displays, etc.)

Support

Act as the primary help desk resource for HQ corporate staff, covering troubleshooting and system administration for IT systems and hardware
Serve as the on-the-ground responder for onsite restaurant issues (network problems and device troubleshooting) potentially requiring substantial time on the road and in our restaurants
Own onboarding/offboarding, account provisioning for corporate and restaurant accounts
Lead relationships with IT support partners and agency resources, defining and evolving the IT support model as we scale

Policy & Security

Own the security and protection of gk's company and consumer data within our systems, staying current on the threat and compliance landscape (NY SHIELD, security provisions of CCPA, evolving threats, best practices), leading vulnerability management, incident response, and DR/BC planning
Architect the security program across stores and HQ (IAM, endpoint, MDM, password management, security awareness) and project manage the rollout of all security systems and initiatives
In partnership with HR, write acceptable use and security policies for corporate applications and company devices and operationalize these standards

Requirements

Required

5+ years in IT, with 2+ years owning network architecture and operations for a multi-site environment
Hands-on experience designing and operating modern enterprise networks (Meraki, UniFi, or equivalent) at scale, including segmentation, wireless, SD-WAN, and ISP/circuit management
Demonstrated ownership of PCI-DSS compliance, plus working knowledge of NY SHIELD, the security provisions of CCPA, or comparable data protection frameworks
Experience designing IT infrastructure for new site buildouts and coordinating with construction, operations, and development partners
Experience leading or substantially contributing to security architecture decisions, vulnerability management, and incident response including hands-on work with MDM, identity, and endpoint security tooling
Track record managing MSPs, agency partners, and vendors: pushing for performance, escalating issues, and defining when capacity needs to change
Comfortable with onsite, hands-on work including troubleshooting hardware and network issues in person at restaurant locations, with willingness to travel to do so
Strong communication skills, including with non-technical stakeholders
Bias toward operational excellence and pragmatic execution

Strongly preferred

Restaurant, retail, or distributed brick-and-mortar experience, including supporting new store openings end-to-end
Familiarity with platforms in gk's stack or close equivalents: Google Workspace, Slack, MDM/identity tools, UniFi/Meraki
Experience operationalizing security and compliance programs at a high-growth, brand-sensitive company
Relevant certifications: CISSP, Security+, CCNP, CCNA, or equivalent
Experience writing acceptable use and security policies in partnership with HR or legal

Nice to have

Comfort using dashboards and data to inform IT and security decisions
Experience with Toast POS, Bite Kiosk, and other restaurant specific technologies
Exposure to celebrity-brand or public-facing consumer companies where reputational risk shapes the security posture
Cloud platform exposure (GCP, AWS, or Azure)

Benefits

Competitive salary and benefits package
Bonus potential
Medical, Dental and Vision insurance
Paid time off
401k match
Annual cell phone reimbursement
Free goop kitchen lunch every day in the office .
goop beauty + kitchen employee discount.
Opportunity to build and work in a dynamic and innovative environment.
A chance to make a meaningful impact on a rapidly growing brand.

About goop kitchen
goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.

goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.

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IT Manager

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