Description

IT Support Specialist Temporary Full-Time Chicago, IL

National Able Network® is a mission-driven nonprofit organization committed to expanding access to workforce development, training, and economic opportunity for individuals and communities throughout the Midwest. Our work is grounded in partnership, accountability, and a belief that strong systems and strong people together create lasting impact. National Able Network has an exciting opportunity for a service-oriented professional with solid experience in Information Technology. This position is temporary from October 2026 through February 2027.

The Information Technology (IT) Specialist provides technical support to all National Able Network offices, departments and external customers. The IT Specialist is responsible for installing, maintaining, troubleshooting, evaluating computer hardware/software and other electronic and telecommunications products and services.

Responsibilities:

Installs, maintains and upgrades desktop, laptop and server software/hardware
Sets up, installs, and monitors Active Directory accounts and Public Cloud tenancies
Manages Voice over Internet Protocol (VoIP) telephony, mobile and broadband telecommunications functions for Able and customers as necessary
Maintains and supports network firewalls, switches, routers, wireless access points
Maintains and supports other office equipment (multi-function printers, video/access security, etc.)
Maintains an up-to-date hardware/software inventories both internally and for external customers
Serves as technical support (i.e. Help Desk) point of contact tracking and resolving end-user questions/problems
Provides special project technical support and travels to remote offices as required
Maintains awareness of trends and developments in network and computer technology
Other related duties as assigned

Requirements

Required Skills/Abilities:

Must be able to understand and respond to communications to assist staff and clients
Current knowledge of computer systems including telecommunications hardware and software
Advanced proficiency with Windows 10, MacOS X, Microsoft Office 365 and Google G-suite
Excellent oral and written communication skills
Service-oriented team player who can also take initiative and accomplish individual goals
Strong analytical and problem-solving skills with consistent reliable follow through
Must be able prioritize and manage multiple competing demands which still achieving deadlines
Paid Work Experience (PWE) with National Able preferred

Minimum Qualifications:

BA or BS in technical field OR Cisco/Microsoft technical certifications; non-degreed/non-certified candidates must have at least 6 years of IT technical experience
2-3 years experience employed in a similar position ideally in a nonprofit or social services setting

Physical Requirements:

Good eye-hand coordination, arm, hand and finger dexterity, visual acuity to use keyboard, operate equipment and read technical information
Must be able to lift move and carry up to 30 lbs. work independently
Must be to travel to other Able and customer offices locally and potentially overnight for job-related responsibilities, training/seminars and conferences

Benefits:

Competitive Medical & Dental benefits
Company-sponsored Vision benefits, Short-Term Disability / Basic Life and AD&D insurance
Paid Time Off (up to 25 days based on 40-hour work week)
Generous Holiday Pay
401(k) w/Company Match
Tuition Reimbursement
Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service

Interested candidates should submit a resume with cover letter and salary expectations

EOE AA M/F/Vet/Disability

NATIONAL ABLE NETWORK INC jobs

IT Support Specialist Temporary

Never Miss a New Opportunity