JOB SUMMARY:
Supports a UDX Talent & Culture team by serving as the point of contact in the administration, processing and dissemination of information including: employment, benefits, employment records, reporting, payroll, training and development, employee services, or employee relations. Serves as the first contact point for Team Members in issue identification and resolution where appropriate.
MAJOR RESPONSIBILITIES:
- Supports T&C team with project planning org chart creation / maintenance / requisition tracking. Ensures employment requisitions are opened and maintained.
- Completes Personnel Change Request (PCR), Organizational Change Request (OCR), Personnel Payroll Action (PPA) and Position Management (PM) forms for NBCU and UO system changes.
- First line support related to any Employee Relations issues. Gathers information, evaluates, responds when appropriate and/or refers to HR Generalist and Manager for further investigation and follow up as needed.
- Acts as a liaison with core T&C partners and provides general information to Team Members on policy interpretation, EAP concerns, Benefit/Payroll/Records inquiries and staffing needs.
- Supports performance management system, processes and reporting as requested by the T&C team and client group.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor’s degree is preferred in HR, Psychology, Business or related field.
EXPERIENCE:
- 3+ Years: Human Resources experience in a fast-paced environment required, preferably in an employee relations or HR generalist role; or equivalent combination of education and experience
ADDITIONAL INFORMATION:
- Strong communication skills; at all levels of the organization
- Solid organizational skills, ability to handle multiple priorities
- Independent, self-starter, requiring minimal day-to-day task supervision
- Professional
- Computer proficiency
- Supports the HR department by maintaining and processing information within computer-based programs and providing first-line HR support for UPR client groups; both NBCU and UO paid.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
