Description

WinChoice is seeking a motivated Mid-Level IT Sales Administrator to support our sales and field teams by managing user accounts, equipment, and technical support. This role is vital in ensuring our teams have seamless access to technology, enabling them to perform at their best and drive company growth.

Key Responsibilities

Create, manage, and maintain user accounts and software access for sales and canvassing team members
Assist with onboarding new employees by setting up technology, equipment, and system access
Support offboarding processes by securing accounts and returning company-issued equipment
Manage IT equipment inventory, track devices, and coordinate procurement with the IT Manager
Provide basic technical support and troubleshooting to field and office staff
Collaborate with the IT team on daily support tasks and technology projects
Perform additional IT-related duties and special projects as assigned

Requirements

Required Qualifications

High school diploma or equivalent
Intermediate knowledge of computer troubleshooting and technical support
Experience working with Windows and Apple hardware and software
Strong communication and customer service skills
Ability to troubleshoot issues, develop solutions, and escalate when necessary
Excellent organizational skills to manage multiple requests and priorities

Preferred Qualifications

Previous help desk or IT support experience
Customer service or client-facing experience
CompTIA A+ certification or equivalent
Experience with Microsoft 365 and Microsoft Entra
Basic networking troubleshooting skills
Support experience in field or multi-location environments

WinChoice

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