ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

Actively cares, promotes, manages, and advocates for safety at Western States.  As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments

Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.

Build Trust – Take ownership, act with urgency, and follow through on commitments.
Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Performs daily bin and physical inventory counts.
Pulls and packages parts to fill customer orders in a timely fashion.
Delivers and provides pickup of parts, cylinders and components for service repairs when needed.
Picks up of parts from outside vendors and delivers parts to customers as required.
Adheres to good housekeeping and Contamination Control Standards.
Follows assigned work schedule with consistent attendance/punctuality.
Adheres to all customer care standards.
Actively care and advocate safety at Western States. Adhere to all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of the organization.
Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

Ability to develop and maintain effective working relationships with others.
Ability to obtain forklift operators certification.
Ability to learn and use computer systems for time entry, personnel data, e-mail, and basic dealer systems operational functions.
Ability to work overtime and on call.
Consistent attendance and punctuality.

EDUCATION AND EXPERIENCE:

Proof of high school diploma or General Education Degree (GED).
Entry level Parts Consultant requirements - 6 months of customer service experience preferred.1 year minimum of parts sales, parts warehouse, or combined experience
Experienced Parts Consultant requirements – Minimum 2 to 4 years equivalent warehouse experience required.
Proof of driver’s license and acceptable driving record.
Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
Able to lift up to 60 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

Western States Equipment

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