Description

Job Summary

The Technical Parts Sales Representative drives OEM replacement parts revenue by using mechanical and product knowledge to diagnose customer machine needs and match them to the right part, upgrade, or service solution. This is a sales role for someone who is comfortable talking shop with maintenance managers and plant technicians — reading machine documentation, understanding how equipment systems work, and translating that knowledge into accurate quotes and closed orders.

The role also serves as the first point of contact for aftermarket customer requests, evaluating the technical scope of each inquiry and directing non-parts opportunities (service, training, retrofits, and molds) to the right internal team — while keeping full visibility of the account through the sales cycle.

Duties and Responsibilities

Parts Sales & Technical Consultation (Primary Function)

Sell OEM replacement parts by understanding the customer's equipment, application, and failure mode — not just processing a part number
Read machine drawings, exploded diagrams, and parts breakdowns to identify correct components and cross-reference alternates
Prepare accurate quotations and process orders, confirming pricing, lead times, and configurations
Use technical judgment to recommend upgraded or alternate parts when appropriate, in line with revenue and margin targets
Drive timely follow-up on open quotations to convert opportunities into orders
Utilize internal systems (Epicor, MFG/PRO, and Salesforce) to research parts, machine history, and customer activity

Customer Request Intake & Technical Evaluation

Serve as the first point of contact for aftermarket customer requests, including phone-based technical troubleshooting
Analyze customer needs — mechanical symptoms, machine model, and application — to determine scope and proper path forward
Gather complete customer, machine, and application details before processing a request
Ask the right technical questions to clarify ambiguous or incomplete requests before internal routing

Cross-Department Coordination

Route non-parts opportunities to the appropriate team:
Field Service — for service execution and scheduling
Training Department — for operator and maintenance training
R&R (Retrofit & Rebuild) — for system upgrades and rebuilds
Mold Sales — for molds and mold-related opportunities
Maintain communication across departments to keep customer accounts aligned and responsive
Track opportunities, customer interactions, and handoffs in Salesforce

Commercial Ownership & Accuracy

Own quote accuracy, completeness, and margin compliance for every opportunity
Keep part numbers, pricing, and configurations current
Ensure quoted scope matches customer requirements and machine reality
Support internal teams with accurate parts data to help them quote non-parts work

Documentation & Process Support

Route requests through Parts-US and keep work properly documented in company systems
Process Return Material Authorizations (RMAs) in accordance with company policy
Support parts-related warranty claims in coordination with the service department
All other duties as assigned

Requirements

Education and Experience

Associate's degree in a technical field, or equivalent hands-on mechanical experience
1–3 years in technical/inside sales, parts sales, maintenance, machining, or a related mechanical trade
Background with industrial equipment, plastics machinery, hydraulics, or electromechanical systems strongly preferred — candidates from maintenance, millwright, technician, or military mechanical trades are encouraged to apply

Knowledge, Skills and Abilities

Genuine mechanical aptitude — comfortable reading schematics, exploded diagrams, and machine drawings
Ability to diagnose a customer's mechanical problem over the phone and translate it into the correct part or solution
Sales-driven mindset with the discipline to follow through on quotes and close opportunities
High attention to detail in quoting, order entry, and system accuracy
Strong communication skills — able to speak credibly with plant technicians and maintenance managers
Ability to manage multiple requests in a fast-paced environment
Working knowledge of ERP and CRM systems (Epicor, MFG/PRO, Salesforce) — or ability to learn quickly

Work Environment

Office / Manufacturing environment. Employee may be occasionally exposed to moving equipment, mechanical parts in motion, risk of shock, and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, and painting.

This is an office-based position that requires walking, sitting, standing, bending, reading, seeing, hearing, speaking, concentrating, and communicating

Uniloy INC

Latest Jobs

Technical Parts Sales Representative