General Purpose:

The Change & Release Manager is responsible for governing enterprise change enablement and release management processes to ensure stable, compliant, and efficient delivery of technology services.

This role oversees risk-based change governance, release coordination, deployment planning, and continuous process improvement aligned with ITIL best practices. The position partners cross-functionally with engineering, operations, QA, security, and business stakeholders to minimize service disruption while enabling timely and successful production outcomes.

Direct Reports: No

Essential Duties and Responsibilities:

Own and govern the enterprise Change Enablement process aligned with ITIL best practices.
* Define and enforce change management policies, risk classification standards, and approval processes.
* Review and authorize normal, expedited, and emergency changes based on risk, impact, readiness, and business priorities.
* Ensure compliance with regulatory, audit, and SOX requirements through documented and traceable controls.
* Maintain segregation of duties and ensure audit readiness across change and release activities.
* Chair or facilitate Change Advisory Board (CAB) meetings to support risk-based decision making.
* Lead post-implementation reviews and drive continuous improvement of change success rates and operational stability.
* Own release planning, scheduling, and coordination across infrastructure, applications, and platform teams.
* Establish and maintain release calendars, deployment windows, blackout periods, and production schedules.
* Coordinate cross-functional teams including engineering, QA, operations, security, and business stakeholders to ensure release readiness.
* Ensure releases include validated testing, rollback planning, dependency management, and production support readiness.
* Govern release communications and ensure stakeholder visibility throughout the release lifecycle.
* Oversee CI/CD pipeline integration and support automation maturity initiatives.
* Accountable for successful production deployments with minimized customer and operational impact.
* Define, monitor, and report on KPIs including change success rate, release velocity, failure rate, and mean time to restore (MTTR).
* Provide reporting, analysis, and operational insights to leadership regarding change and release performance.
* Identify process improvement opportunities and drive optimization initiatives across change and release management practices.
* Ensure alignment between release execution activities and business objectives and priorities.
* Own and optimize ITSM and release management tooling including platforms such as ServiceNow and CI/CD solutions.
* Ensure data integrity, auditability, and process standardization across supported tools and platforms.

Other Responsibilities:

Support incident, problem, and operational readiness activities as needed during major releases or emergency changes.
* Participate in after-hours or weekend release activities when required to support business operations.
* Collaborate with internal and external audit teams to support compliance reviews and evidence requests.
* Drive adoption of automation, standardization, and operational best practices across technology teams.
* Travel may be required on an as-needed basis.

Required Qualifications:

Bachelors degree
ITIL Certification

Other Qualifications:

ITIL Foundation or higher certification preferred.
* Experience supporting DevOps, CI/CD, and release automation initiatives preferred.
* Experience in regulated industries or SOX-compliant environments preferred.
* Familiarity with Agile delivery methodologies and cloud-based infrastructure environments preferred.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

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Req: #26-0095

TPx

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