Description

POSITION SUMMARY

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast paced environment, with critical impact on health center efficiency.

DUTIES & ESSENTIAL JOB FUNCTIONS

Understanding of what it means to be the following:
- A Federally Qualified Health Center (FQHC)
- A Patient Centered Medical Home (PCMH)
- Recognized as a National Committee for Quality Assurance (NCQA)
- Participant in an Accountable Care Organization (ACO)
Schedule patient appointments and follow-up visits
Register patients and Play key role of capturing patient demographic information needed for annual UDS report
Comply with Red Flag Rules for photo identification
Intake and check out of patients
Manage patient information in the Electronic Health Records system
Understanding of multiple insurance dynamics including copays, coverage, navigation
Verify insurance information from patients
Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
Ensure copays are collected at time of visit
Perform cash account management activities
Provide self-pay patients with options to pay for services
Obtain Medicare ABN for non-covered services
Ensure patients understand health center resources and available programs, such as
- Sliding fee discount program
- Good Faith Estimate (GFE)
- Outreach & Enrollment programs
- Language services
- After hours coverage
Ensure compliance in the following areas:
- Availability and location of SDS binder
- Availability and location 990 binders for all TWC entities
- Understanding role and responsibilities in an emergency to help coworkers and patients to safety
Scan patient records into the EMR
Create triages within the EMR system
Mail and receive new patient information packets
Answer and return phone calls
Switch phones to night/weekend service
Always adhere to all HIPAA rules and regulations
Participation in rotation of extended access hours including late nights, weekends and holidays
Cross coverage of other locations and service lines for continued support and access for patients
Perform other duties as assigned

Requirements

Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Minimum Qualifications of a High School Diploma/GED
Previous front-office experience (1-2 years) in a high-volume medical practice desirable
Bilingual highly desired
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detailed-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency of technology and EMR workflows at the end of orientation
Must be reliable and punctual
Must have attention to detail
Must be able to perform effectively in a fast-paced environment with many changing priorities
Must be professional and customer service oriented to deliver quality excellent care
Ability to work independently and with a team
Professional written and verbal communication and interpersonal skills
Willingness to work a flexible schedule

The Wright Center for Graduate Medical Education

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