We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Human Resources Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Human Resources Manager carries out the daily activities of the Human Resource department and deliver HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures.

This role’s primary responsibility is to drive results through their entire department. The Human Resources Manager will be responsible for assisting with the oversight of recruitment, total compensation, training and development, employee relations, labor relations, leave management, reward and recognition, health and safety and performance management.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

What you’ll be doing

•   Identify, recruit, and make recommendations for hiring all non-exempt candidates. Assist Human Resources Director in the hiring process for all exempt positions. Screen, interview, coordinate background checks/references, and process applicable paperwork for all candidates.
•   Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
•   Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals.
•   Plan, direct, and coordinate HRIS activities of the hotel to maximize the use of human resources. Maintain the HRIS data integrity and work with department managers and HR team to enter and process data via both electronic and paper processes.
•   Ensure employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time.
•   Represent Human Resources at the property Safety Committee; help to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
•   Assist in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs and track time off.
•   Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete, and that documentation is thorough, so the company’s position can be legally and effectively represented.
•   Support and administer effective employee relations programs. Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution. Support and promote the Employee Resolution process. Identify themes and solutions to re-occurring issues.
•   Assist in planning of employee events, update bulletin boards and monitors and assist in creating annual employee engagement activities calendar.
•   Oversee onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensure coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.
•   Strategy and Planning
o   Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
o   Ensure compliance with procedures for accessing, reviewing, and auditing employee files.
o   Communicate property rules and regulations via the employee handbook and code of conduct.
o   Ensure all safety and security policies are communicated to employees on a regular basis.
o   Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings.
o   Work with Corporate Training Partner to schedule and execute required annual training.
•   Financial Management:
o   Help control labor costs and expenses.
o   Support the Payroll staff in the completion of timely and accurate processing of bi-weekly payroll for all hotel employees.
o   Help manage staffing levels to ensure that operational needs and financial objectives are met.
•   Managing your Team
o   Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.
o   Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect roles.
o   Support, comply and promote company initiative, policies and guidelines.
o   Handle employee issues in a professional and timely manner.
•   Leading with Passion
o   Responsible for ensuring success through the eyes of employees, guests, and owners.
o   Utilize and collaborate with resources across different departments and corporate office.
o   Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
o   Focus on the mission and well-being of the department, hotel, and company as a whole.
o   Lead by example and operate with integrity and respect.

Anticipated Pay Range & Additional Job Information

$80,000-$92,000 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Disability

Hospital Indemnity, Critical Illness & Accident Insurance

Educational Assistance

Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

Sonesta Hotels

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Human Resources Manager