Job title:	Sr. Systems Systems & Support Technician
Reports to:	IT Director
FLSA:	Exempt
Date:	September 23, 2026

Summary

The Senior Systems & Support Technician is responsible for the administration, maintenance, and support of the company's network infrastructure and Microsoft cloud environment. The Senior Systems & Support Technician ensures systems are secure, reliable, and running efficiently across the organization. Effectively plan ahead, anticipating issues and infrastructure needs to accomplish company and IT department goals. Provides optimum customer service to internal users.

Duties and Responsibilities

Manage and administer the company's Microsoft 365 tenant, including Exchange Online, Azure, and Entra ID (identity and access management).

Provide enterprise-level administration and support of Windows 11 environments across the organization.

Manage and support iOS devices across the enterprise, including deployment, configuration, and troubleshooting.

Configure, maintain, and secure network infrastructure and firewalls, applying industry best practices and ransomware mitigation strategies.

Provide responsive, courteous customer service and technical support to internal users, resolving issues in a timely and professional manner.

Responsible for complying with company reporting procedures and completing required company documentation.

Interact with employees in a courteous and tactful manner.

Willingness to learn new skills and abilities by participating in continuing education and certification activities.

Adhere to safety, security, and performance standards.

Other duties as assigned by leadership.

Qualifications

Education & Experience

High school diploma or GED required; relevant IT certifications are strongly preferred.
5+ years of experience in systems administration, technical support, or a related IT role required.
CompTIA A+ certification required.
Microsoft Certified: Azure Administrator Associate certification preferred.
Demonstrated experience with Microsoft 365 tenant management, Exchange, Azure, and Entra ID/identity administration.
Strong leadership and interpersonal skills; must be very detail oriented.
Possess strong organizational and time management skills.
Proven success in meeting critical deadlines under stressful conditions.
Strong sense of personal responsibility.
Commitment to doing quality work while providing security and customer service first.

Core Competencies

Attention to detail, customer service, problem solving, business acumen, ethical decision-making, critical and creative thinking, time management, self-control, ability to adapt to constantly changing circumstances while maintaining a professional demeanor and corporate perspective, results oriented.

Working conditions/Physical Requirements/Travel

Working Conditions

Work is performed primarily in an office environment.

All work instructions and communications are written and spoken in English; must be fluent in English.

Work may include prolonged periods of sitting, standing, and computer use, as well as occasional lifting of IT equipment (up to 50 lbs).

Working safely requires accurate attention to detail and the ability to work in a constant state of alertness.

Requirements

Pass pre-employment, random, post-accident, and reasonable suspicion of drug screens.

Provide valid US work authorization documents for E-Verify.

Satisfactory results of pre-employment background check.

Some travel is required as dictated by business needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Additional Duties

The above statements are typically assigned to employees in this position. They are not to be construed as an exhaustive list of their duties and responsibilities. The Company reserves the right to assign or reassign duties and responsibilities to the job at any time.

Direct Reports/Reporting Structure

The Senior Systems & Support Technician reports to the Director of IT.

SHELTON ENERGY SOLUTIONS LLC

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