Position Summary

The Program Manager, Human Resources role within the North America Service Business division involves leading and coordinating cross-functional HR programs and initiatives that support employee engagement, organizational effectiveness, talent development, and business goals. The ideal candidate is highly organized, collaborative, data-driven, and comfortable managing multiple priorities from planning through execution.

Role and Responsibilities

Lead the planning, implementation, and delivery of HR programs and strategic initiatives.
Partner with HR leaders and cross-functional stakeholders to define goals, timelines, milestones, and success metrics.
Manage project plans, budgets, risks, dependencies, and communications.
Coordinate initiatives across areas such as talent management, employee engagement, onboarding, learning and development, performance management, and HR operations.
Develop processes, tools, and documentation to improve the efficiency and consistency of HR programs.
Track program performance and provide regular updates, insights, and recommendations to HR leadership.
Analyze HR data and metrics to evaluate program effectiveness and identify opportunities for improvement.
Facilitate meetings, working sessions, and stakeholder communications to maintain alignment and accountability.
Identify potential risks or roadblocks and develop solutions to keep programs on track.
Support change management and employee communications related to new HR programs, policies, and processes.
Ensure HR programs are implemented consistently and in accordance with company policies and applicable requirements.

Continuously evaluate programs and recommend enhancements based on employee feedback, business needs, and performance data.

Skills and Qualifications

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
Minimum 6 years of experience in program management, project management, HR, or a related function.
HR or program/project management certification such as SHRM-CP, SHRM-SCP, PMP, or equivalent.
Demonstrated experience managing complex, cross-functional programs from strategy through execution.
Experience with change management, employee experience, or organizational development programs.
Experience creating dashboards, reports, and presentations for senior leadership.
Strong project management, organizational, and problem-solving skills.
Excellent written and verbal communication skills.

Compensation for this role for a candidate based in NYC is expected to be between $130,000 and $150,000, but may be higher or lower in other regions due to geographic differentials in the labor market. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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