Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's Union Square, San Francisco, California on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

Planning the long-term concession goals
Managing the overall concession operations and performance
Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
Managing stock levels and making key decisions about stock control to minimise loss
Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
Taking responsibility for recruitment and retaining talent
Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

You’ll have previous retail management experience in a similar size operation
A passion for premium or luxury product helps, but we’re open to all retail backgrounds
Have a proven track record of increasing overall business performance
Have a proven track record of delivering exceptional customer service through your team
Be highly visual and have excellent commercial product management skills
Be able to flex between the customer service, operational, technical and visual elements of the role
Be confident working under pressure and thrive in a fast-paced retail environment
Be self-motivated, focused and driven to achieve team and individual goals
Be a great people manager, able to bring the best out of your team
Have good written and verbal communication skills

What we’ll do for you

Competitive pay with bonus scheme
Up to 80% staff discount
Business wear reimbursement
Employee assistance programs
Premium healthcare coverage
Career advancement opportunities
Plus, further workplace benefits

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.

Reiss

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Shop Manager, Macy's | Union Square, San Francisco, California