Description

About Us: Headquartered in Chicago, Performance Trust Capital Partners, LLC is an investment bank that combines Wall Street scale with the agility of an independent, employee-owned firm. We help financial institutions uncover overlooked opportunities, navigate complexity, and make decisions grounded in insight—not impulse. Our work is focused on long-term impact and relationships built on what matters most: trust and enduring performance.

About the Position:

The Information Technology Intern supports the Technology/Service Desk team by providing first-level assistance to end users and helping ensure timely resolution of common hardware, software, and access issues. This internship provides hands-on exposure to ticket management, basic troubleshooting, endpoint support, onboarding and offboarding, documentation, and IT projects. The Intern follows established processes, knowledge articles, and checklists; escalates complex issues to senior team members; and maintains a strong customer-service mindset while learning the firm’s technology environment.

This position is intended to work up to 20 hours per week during the school year, with the opportunity to work full-time (up to 40 hours per week) during summer break out of our Chicago, Illinois office.

Please Note: While we love connecting with curious candidates, we want to be transparent that informal conversations with our team do not factor into hiring decisions. The best way to move forward is to apply directly as we review every application carefully.

Specifically, this individual will be responsible for the following:

Providing first-contact support for incoming requests in person and remotely through approved service desk channels, including telephone, web portal, email, and chat
Builds rapport with end users, elicits relevant problem details, and communicates status and next steps clearly
Logs, categorizes, prioritizes, and documents incidents and service requests in the service desk ticketing tool, maintaining accurate notes through final resolution
Troubleshoots common issues such as password resets, connectivity, basic application errors, printer support, and peripheral setup, escalating when appropriate
Assists with new-employee onboarding and offboarding tasks under supervision, including laptop setup or imaging support, basic software installations, and account or access requests
Uses approved remote tools, diagnostic utilities, knowledge articles, scripts, and checklists to aid in troubleshooting
Performs hands-on desktop-level support when remote tools are not appropriate, including hardware, workstation, printer, and peripheral setup or maintenance
Follows security and IT policies related to device handling, acceptable use, data protection, antivirus, and software or hardware support
Supports IT projects and operational initiatives such as device refreshes, software rollouts, and process improvements
Creates and updates how-to guides, checklists, troubleshooting notes, and other documentation for team knowledge sharing
Partners with Technology, Cyber Security, and Infrastructure team members to improve the end-user experience and identify recurring issues or opportunities for improvement
Aligns and prioritizes work based on service desk expectations, key performance indicators (KPIs), and service-level agreements (SLAs)

Requirements

We are seeking candidates with the following qualifications:

Currently enrolled in an Associate's or Bachelor's program in Information Technology, Computer Science, or a related field, with a graduation year of Winter 2027 or Spring 2028.
Interest in end-user support and a strong customer-service mindset; comfortable communicating with non-technical users
Familiarity with Windows and/or macOS, Microsoft 365 (including Outlook, Teams, and OneDrive), and basic networking concepts such as Wi-Fi and VPN is a plus
Ability to follow documented processes, maintain accurate ticket notes, protect sensitive information, and escalate issues appropriately
Organized, dependable, and eager to learn; able to manage multiple tasks in a fast-paced environment
Basic knowledge of PC hardware, Microsoft operating systems, Microsoft Office, asset management, and hardware or software support is a plus
Structured problem-solving skills and an interest in using systematic, fact-based processes to identify root causes and improve support
Effective written and spoken communication skills
Candidates must be eligible to work permanently in the United States without sponsorship.

Compensation: The hourly rate for this position is $22-28/hour. This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

For Recruitment Agencies: As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list. Unsolicited agency resumes, emails or other channels of outreach will not be reviewed. Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, Performance Trust will not assume responsibility for any placement fees associated with these submissions. Outreach to individual employees outside this process will result in permanent removal from consideration for any future approved vendor relationship.

PT FINANCIAL HOLDINGS INC

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