Job Summary

The Administrative Assistant role will provide expert operational and customer services to Aldenbridge Medley customers, clients, and staff. The position provides a wide range of administrative duties to support the operations of the Warehouse and Motor Pool teams, including entering client's orders, scheduling Inbound and outbound pick-ups with carriers, data entering and maintenance of databases, receiving, processing, and dispatching inbound and outbound correspondence, directing incoming calls, filing and e-filing, managing vouchering, ordering and reception of supplies and similar clerical tasks as may be required.

Customer Service: The incumbent acts as Front Desk representative for clients and staff providing accurate and updated information and receiving, screening, and solving or redirecting inquiries. Communicates clearly and courteously. Interacts cooperatively and harmoniously, working effectively as a team player to establish positive relationships.

Primary Job Duties

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Schedule inbound and outbound orders with carriers.
Enter client orders either manually or by computer.
Answer telephones, direct calls, and take messages.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Complete work schedules, manage calendars, and arrange appointments.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers.

Education and/or Work Experience Requirements

Minimum 1+ years of experience in customer service, order processing, or a similar role

Knowledge and Skills

Google Workplace
Office MS
Intermediate Excel preferred
Logistic or wine background a huge plus
Solid oral and written communication skills
Attention to detail
Composure and Integrity
Tactfulness
Information Integration and Resourcefulness
Ability to prioritize and order tasks effectively to maximize efficiency.
Team player
Bilingual speaking Spanish is a huge plus

Physical Requirements

Should be able to sit for extended periods
Hear and speak clearly by phone

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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