Position Summary
The Medical Assistant works under the guidance of the Center Manager and the Provider(s), to greet patients; relay telephone messages to the appropriate recipients; assist with procedures; and perform various other assigned clinical responsibilities, utilizing sterile and aseptic techniques

Duties and Responsibilities

Greets patients in waiting area, exam room, and/or procedure room, as appropriate.
Prepares patients for care, ensuring comfort and safety at all times.
Anticipate and support the needs and preferences of the Provider(s) and patients by managing daily patient flow and acting as a constant liaison between the Providers(s) and patients.
Monitors clinical messages by effectively communicating information to the Provider(s) and relaying associated responses back to patients.
Organizes, cleans, and prepares exam, procedure, and recovery rooms before and after each patient.
Completes documentation for patient charts by obtaining diagnostic studies (e.g., labs, X-rays, path reports, etc.); taking and recording patients' vitals; reviewing current medications, dosage, and dosage schedule; reviewing and assessing patients' medical allergies; and recording Provider(s') orders and prescriptions.
Provides patients with any needed discharge/follow-up instructions, educational brochures, and dietary requirements.
Assists with follow-up programs when assigned by performing pre/post procedure patient calls.
Follows safety and infection control procedures at all times by maintaining individual protective protocols to X-ray exposure (aprons, shields, badges, etc.); maintaining disposable sterile equipment, supplies, and accessories following standards outlined in the Policy & Procedures Manual; properly disposing of contaminated waste following Universal Precautions and OSHA regulations; and maintaining knowledge of aseptic and sterile techniques.
Maintains confidentiality and privacy regulations under HIPAA guidelines at all times by using privacy curtains and doors in appropriate areas; and properly documenting all aspects of patient care.
Assesses medical and emergency equipment and accessories on a daily basis (when the Center is in operation), and reports any equipment malfunctioning to the Center Manager.
Assists with administrative duties when not performing patient care and when all clinical duties have been completed.
Adhere to and uphold all applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.
Understand, comply with, and enforce all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Annual completion of compliance training
Adherence to the overall compliance program
Reporting issues
All other duties as assigned.

Qualifications and Skills

A high school diploma, GED or equivalent.
Graduation from an accredited Medical Assisting program preferred OR a minimum of two (2) years of clinical Medical Assistant experience, preferably in a specialty practice.
At least one year of directly related experience, preferably in a group practice setting.
Ability to take vital signs.
General knowledge of healthcare and medical terminology.
Working knowledge of insurance criteria pertaining to patient lab tests, X-rays, and other procedures.
Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
General knowledge of OSHA and HIPAA regulations.
Excellent organizational/multi-tasking skills with acute attention to details
Aptitude to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Ability to learn and use new software technologies for electronic patient medical records and practice management scheduling systems

Working Conditions

Located in an ethical, fast-paced, clinical office environment with a noise level that is generally moderate.
Periodic use of standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.).
Regular use of clinical equipment (including autoclaves, c-arms, crash carts, intravenous therapy materials, etc.).
Close and regular interactions with patients occur, which may result in exposure to blood borne pathogens and/or other diseases/infections. Appropriate infection control policies and procedures are practiced and enforced at all times to minimize any risks.

Physical Requirements

Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
A full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination.
Adequate visual acuity including ability to read information.
An occasional requirement to reach with hands/arms, stoop, kneel, or crouch.
An occasional requirement to push, pull, lift and/or move up to 25 pounds.
The ability to operate a motor vehicle with a valid driver's license, as needed.

National Spine & Pain Centers

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