Description

Kaspar Companies

Job Description: Systems Engineer – IT Operations & Infrastructure

Do you enjoy solving complex infrastructure challenges and improving system reliability?

Are you energized by supporting employees while modernizing technology across multiple locations?

Does working for a stable, family-centric manufacturing organization appeal to you?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then, Kaspar Companies is right for you!

Systems Engineer – IT Operations & Infrastructure Job Summary

Kaspar Companies is seeking a Systems Engineer - IT Operations & Infrastructure to maintain dependable technology operations while modernizing and standardizing infrastructure across our operating companies. This hands-on role supports employees, resolves advanced technical issues, and engineers practical improvements across Microsoft 365, Windows Server, identity, endpoints, virtualization, networking, backups, and related infrastructure.

The position combines approximately 40% operational support with 60% infrastructure engineering and improvement work. Reporting to the IT Director/IT Manager, the successful candidate will exercise sound judgment, communicate clearly, document work thoroughly, reduce recurring issues, and help deliver reliable, scalable technology across Kaspar facilities.

Systems Engineer – IT Operations & Infrastructure Responsibilities

Infrastructure Operations & Reliability

Administer and troubleshoot Windows servers, virtualized environments, and core services while monitoring health, performance, capacity, and availability.
Maintain backup and restoration capabilities, test recovery procedures, and improve disaster-recovery readiness.
Plan patches, upgrades, deployments, and scheduled maintenance; perform root-cause analysis and implement durable fixes that reduce downtime.

Microsoft Cloud, Identity & Endpoint Management

Administer Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, and related identity and access services.
Support employee onboarding and offboarding, account lifecycle activities, permissions, and secure access.
Manage Microsoft Intune, endpoint compliance, software deployment, and standardized cloud, identity, and device configurations across operating companies.

Networks & Multi-Site Technology

Support LAN, WAN, wireless, firewall, VPN, internet, and site-to-site connectivity across Kaspar facilities.
Troubleshoot connectivity and performance issues and coordinate with carriers, vendors, and service providers.
Maintain network diagrams, configuration records, equipment information, and recovery documentation while supporting multi-site standardization.

Support & Service Delivery

Provide helpdesk support and take ownership of advanced infrastructure, identity, network, and endpoint escalations.
Communicate clearly, set realistic expectations, confirm resolution, and document devices, accounts, and systems touched.
Balance urgent support with planned engineering work and create knowledge articles and standard work that reduce recurring issues.

Projects, Automation & Continuous Improvement

Execute prioritized infrastructure projects from requirements and planning through testing, deployment, documentation, and handoff.
Use PowerShell or similar scripting tools to automate repetitive administration and improve consistency.
Evaluate technical requests, recommend practical alternatives, and coordinate outside providers while strengthening Kaspar's internal capability.

Security & Business-System Partnership

Implement approved hardening and remediation with the Security Analyst and assist with incident recovery as the infrastructure resource.
Support the hosting, identity, connectivity, and integration needs of ERP and other business systems without owning application functionality or business-process configuration.
Partner with Operations, Engineering, ERP, and Security to deliver solutions that fit business and manufacturing needs.
All other duties as assigned by management.

Systems Engineer – IT Operations & Infrastructure Skills and Competencies

Trusted technical partner who improves systems through hands-on problem solving.
Clear communication and disciplined documentation.
Practical automation and continuous improvement.
Ability to balance immediate support with long-term reliability and standardization.

Systems Engineer – IT Operations & Infrastructure Qualifications

3-5 years of hands-on systems administration, systems engineering, or infrastructure experience.
Practical experience with Windows Server, Active Directory and/or Microsoft Entra ID, Microsoft 365, endpoint administration, and networking fundamentals.
Working knowledge of TCP/IP, DNS, DHCP, identity and access, endpoint troubleshooting, and core infrastructure services.
Strong troubleshooting, root-cause analysis, communication, and documentation skills.
Ability to work independently, collaborate with employees and technical partners, and balance support with planned engineering work.
Ability to participate in occasional scheduled evening or weekend maintenance and travel occasionally to Kaspar facilities.

Systems Engineer – IT Operations & Infrastructure Preferred Qualifications

Experience with Microsoft Azure, Intune, virtualization platforms, firewalls, VPNs, backup and recovery systems, and infrastructure monitoring.
PowerShell or similar scripting and automation experience.
Experience supporting multi-site or manufacturing environments.
Experience with IT service management, technical knowledge bases, or standard-work practices.
Microsoft, CompTIA, Cisco, or comparable certifications; bachelor's degree in a related field preferred, with equivalent experience accepted.

Physical Requirements

Ability to work primarily on-site and move between office, server-room, and manufacturing areas.
Ability to travel occasionally between Kaspar facilities.
Ability to use required personal protective equipment in manufacturing environments.

Work Environment

Based in Shiner, Texas, in a primarily on-site role.
Includes multi-site support and occasional facility travel.
May require planned evening or weekend maintenance.
Requires PPE use in manufacturing areas.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Time Off
Profit Sharing
Counseling

Kaspar Companies

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Kaspar Companies: Systems Engineer