We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities

Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving → imaging → deployment → shipping/return).
Troubleshooting: Perform basic diagnostics and repairs on hardware issues
Deployment Support: Provide remote and on-site support, document issues and resolutions, and escalate complex problems to senior technicians or vendors when necessary.
Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.

Required Qualifications

Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune,or similar tools preferred)
Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
Ability to work independently.
Ability to lift and move equipment up to 50 lbs.
Excellent organizational skills and attention to detail.
Valid driver’s license (if local deliveries are required).

Preferred Skills & Experience

Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
CompTIA A+, Network +, or equivalent certifications.
Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
Familiarity with shipping software (UPS, FedEx, DHL portals).

Personal Attributes

Strong work ethic and ability to work independently.
Customer-service mindset with clear communication skills.
Help streamline processes and procedures.
Ability to prioritize tasks and meet deadlines in a dynamic environment.
High integrity when handling company assets.

Build What Matters. Create What’s Next.

Hoffman Construction is a forward-thinking, self-performing builder specializing in technically complex, sustainable projects across advanced technology, mission critical, life sciences, healthcare, higher education, and commercial markets. Since 1922, we’ve grown from entrepreneurial roots into a multi-billion-dollar, employee-owned enterprise—now a dynamic family of companies with a national presence and a legacy of excellence.

At Hoffman Construction, your potential has room to grow. Whether you're on a jobsite or in a corporate office, you’ll be empowered to take initiative, explore new paths, and shape the future of construction. We believe in building opportunity together—by unlocking talent, inspiring innovation, and driving forward the ideas that make a difference.

Join us and benefit from:

Competitive pay and advancement opportunities
Ongoing professional training and development
Comprehensive benefits—including free primary care for you and your family through our dedicated clinics, health insurance, paid time off, and a generous retirement plan.
A culture rooted in inclusion, collaboration, and respect.

We’re hiring across all departments. Discover your future with us.

https://www.hoffmancorp.com/careers/

Application review will consider without limitation the following criteria: qualifications, education, and experience specific to the job description/duties as well as prior experience with Hoffman Construction. Applicants must be able to pass the Hoffman Drug and Alcohol test.

Hoffman Construction is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice. 

**Please note, we are not able to offer sponsorship for this position. **

Hoffman Construction Company

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IT Technical Support Technician