About Employee Navigator

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform, we serve more than 180,000 companies and over 14 million employees around the country. We’re also honored to have been named a Washington Post Top Workplace for six consecutive years. 

About the Role

Data security and efficient IT operations are important to us, and as a result we are looking for a sharp candidate with a strong IT troubleshooting and systems administration background to support our growing organization and help strengthen our IT practices. The IT Administrator will support our organization in several ways, including Microsoft 365 and Azure administration, Windows and macOS device management through Intune, ticketing system support, and hardware logistics. Our ideal candidate will be a critical thinker who consistently seeks to improve processes and their own knowledge, strives for high-quality work, genuinely wants to help others, and is looking for a long-term place to grow their career. We're looking for individuals to join the team who very much want to know why something happened in addition to just that it happened. We have a lot of ideas but are hopeful your perspective will push us forward together to deeper understanding.

Please note: This is an onsite role working out of our Bethesda and Frederick, MD offices. Travel between both offices during the same workday is not required.

Here's What You'll Do Day-to-Day:

Take ownership of day-to-day IT operations, systems administration, and technical projects for the Bethesda and Frederick offices
Serve as a point of contact for on-site and remote technical issues, providing troubleshooting and support through our ticketing system, and escalating complex issues as needed
Manage device provisioning, deployment, and compliance for macOS and Windows using Intune and Apple Business Manager
Administer Microsoft 365, Azure, and Exchange, including user identity, access provisioning, licensing, and basic security configuration
Support onboarding and offboarding workflows, including account creation, access provisioning, and device setup
Maintain and improve hardware inventory, procurement processes, and device lifecycle management
Create, update, and maintain IT documentation, procedures, and technical standards
Research new tools, technologies, and best practices, and propose improvements to enhance security, reliability, and efficiency
Support office infrastructure such as networking, cabling, Wi-Fi troubleshooting, and AV systems
Assist with configuration and maintenance of switches, firewalls, and other network appliances as needed
Collaborate with Security, Engineering, HR, and other teams on cross-functional initiatives

Minimum Qualifications

3-5 years of experience in IT administration, systems support, or a similar technical role
Experience working in an ITSM tool or ticketing system
Hands-on experience with Microsoft 365 and Azure AD administration, including identity and access management
Experience managing devices using Intune, Apple Business Manager, or similar MDM platforms (macOS and Windows)
Experience troubleshooting macOS and Windows hardware, conferencing tools, and peripherals
Strong customer service and communication skills, including the ability to confidently support executives
Working understanding of RBAC, IAM, MFA, and modern identity and access security principles
Familiarity with common networking protocols such as HTTPS, SMTP, SFTP, and RDP
Fundamental understanding of IT security principles, risk vectors, and common vulnerabilities
Ability to prioritize and work independently while also collaborating effectively within a team
Genuine eagerness to learn new technologies and adapt processes accordingly

The below base salary range represents the company’s good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate’s experience, skills, qualifications, and location, as well as internal equity.

We offer a comprehensive benefits package designed to support our employees’ professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page.

Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.

IT Administrator Base Salary Range

$65,000—$100,000 USD

Employee Navigator

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