Description

IT Support Technician - Hospitality

Reports to - IT Services

Location: Honolulu - Client Location

Company Description

Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.

Position Description

As an Onsite Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.

Primary Responsibilities

Assist users with desktops, printers, and other connected devices.
Set up, deploy, and maintain end-user equipment
Follow up with clients to ensure resolution is complete and satisfactory
Maintain accurate, thorough, and timely information in ticketing system

Requirements

Other Responsibilities:

Willingness to become familiar with hospitality-specific systems.
Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
Accommodate occasional shift changes based on coverage requirements and special events.

Required Skills & Experience:

Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Benefits:

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.

Edge Communications

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IT Support Technician- Honolulu