About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite trusted by 30,000+ Shopify and DTC brands. Our products cover order tracking, returns and exchanges, shipping protection, loyalty and referrals, product reviews, pop-up and email marketing, AI chat and SEO (cwill.com).

About the Project

We're preparing for our year-end strategy review and reassessing our pricing and plans. We're looking for a sharp, detail-oriented researcher for a focused, roughly one-month project. You'll map how our competitors price, package and serve their customers, and turn that into a clear, objective analysis that leadership will use to make decisions.

What You'll Do

Map the competitive landscape for each CWILL product line: key competitors, their plans and pricing tiers, feature differences, service levels, and target customers.
Dig deeper into enterprise plans, discounts and contract terms through market research, product reviews, industry reports and customer conversations.
Analyze qualitatively and quantitatively: compare price per feature, pricing by merchant size, and gaps or opportunities in our own packaging.
Deliver a final report and presentation with clear recommendations for leadership, plus a structured comparison dataset we can keep updating.

Timeline

Week 1: Agree on scope and the competitor list; set up the comparison framework.
Weeks 2–3: Collect data, run merchant interviews, and analyze.
Week 4: Write the final report and present findings to leadership.

Excellent written and spoken English, and familiarity with the US business environment.
Strong research and analytical skills: you can find reliable information, check sources and spot patterns.
Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus.
Clear, structured writing; you can turn messy findings into a concise report.
Objective and rigorous: you compare on price, customer segment, features and service without bias.
Confident communicating with customers.
Comfortable using AI tools to speed up research, and careful about verifying what they produce.

Nice to Have

Interest or experience in SaaS, e-commerce or Shopify.
Experience in product management, consulting, market research or business analysis (including internships).
Mandarin Chinese.

Remote, one-month internship.
You'll work with shared documents and project spaces; no access to internal company systems is needed.
Strong performers will be considered for a return offer at the end of the internship.

CWILL

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