Position Summary

The IT System Administrator is responsible for the administration, maintenance, security, and continuous improvement of the organization’s technology infrastructure. This role ensures the reliable operation of hardware, software, networks, servers, cloud services, and business applications that support a 24/7 manufacturing environment. The position also provides technical support, manages user access, assists with cybersecurity initiatives, and helps drive technology modernization across the organization.

Essential Duties and Responsibilities

The following duties are representative of the position and are not intended to be all-inclusive. Additional responsibilities may be assigned as business needs require.

Infrastructure & Systems Administration

Maintain and support enterprise hardware, software, servers, network equipment, wireless infrastructure, and security appliances.
Install, configure, upgrade, and maintain Windows Server environments and related infrastructure services.
Monitor system performance, availability, and reliability to ensure optimal operation of business-critical systems.
Perform routine maintenance, patch management, and system updates.
Troubleshoot and resolve hardware, software, networking, and infrastructure issues.
Support and maintain Microsoft 365 services and associated administration tools.
N-able and Adlumin experience

Security & Compliance

Implement and maintain security best practices to protect company systems, data, and networks.
Perform ongoing security monitoring and assist with incident response activities.
Manage user access and permissions within Active Directory, Microsoft 365, Business Central, and physical access control systems.
Support backup, disaster recovery, and business continuity processes.
Assist with cybersecurity awareness, compliance initiatives, and organizational security standards.

Business Systems Support

Support Microsoft Business Central, Insight Works Warehouse Insight, Insight Works Shop floor Insight, Cosmos reporting and related business applications.
Partner with business stakeholders to identify technology solutions that improve operational efficiency.
Assist with system upgrades, integrations, testing, and implementation projects.
Support and promote responsible company AI and automation initiatives.

Technical Support & End-User Services

Provide technical support for employees across multiple locations.
Assist users with hardware, software, network, and business application issues.
Work collaboratively with employees at all levels to ensure effective use of technology resources.
Participate in after-hours support as required to maintain critical business operations.

Vendor & Telecommunications Management

Serve as a primary liaison between the company and external technology vendors.
Assist in the administration and support of the organization’s 3CX or MS Teams VoIP phone system.
Coordinate vendor activities related to infrastructure, software, and technology services.

Continuous Improvement

Identify opportunities to improve system performance, security, reliability, and operational efficiency.
Assist the IT Director in developing and implementing technology strategies that support business objectives.
Maintain technical documentation, procedures, and system inventories.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent experience considered.
Minimum of five (5) years of progressive IT administration and support experience.
Experience supporting technology in a manufacturing or production environment preferred.
Strong knowledge of Microsoft 365 administration, Windows Server, Active Directory, networking, and endpoint management.
Minimum of five (5) years of experience supporting and administering Microsoft Business Central.
Experience with firewalls, wireless networking, backup solutions, and virtualization technologies.
Ability to effectively support users with varying levels of technical proficiency.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.

Knowledge, Skills & Abilities

Microsoft Windows Server and desktop operating systems
Microsoft 365 administration and security
Active Directory and identity management
Microsoft Business Central administration and support
Network infrastructure, TCP/IP, routing, switching, and wireless technologies
Cybersecurity principles and best practices
Backup, disaster recovery, and business continuity planning
Technical documentation and project coordination
Vendor relationship management
AI and emerging technology adoption within a business environment

Working Conditions

This position requires regular on-site presence and support in a manufacturing environment. The individual must be available to provide support outside normal business hours when necessary to maintain critical business operations.

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Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or touch objects, tools, or controls; reach above shoulders; and talk and listen. The employee is occasionally required to climb, stoop, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to regularly lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is occasionally (or regularly) exposed to the following environmental factors: cold weather in winter; heat and humidity in spring, summer, and fall.

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