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(SUB ACUTE CARE)

Now Hiring - Corporate IT Support Analyst - Fort Lee, NJ

Salary Range - ($75,000 - $85,000) per year

Job Summary:

We are seeking a skilled and experienced Desktop Support Analyst to join our IT team. The Corporate IT support Analyst will be responsible for desktop support and corporate IT analyst.

Desktop support consists of technical assistance and support to our employees, ensuring smooth and efficient operation of their desktop computing environments, diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and providing training and guidance to end-users.
Corporate IT Analyst involves the management and implementation of all IT related tools, procedures and related information. The Corporate IT Support Analyst will work independently to work on solutions for documentation, tracking/management, and improving all aspects of corporate IT efforts. The position encourages creativity and results-based approach, and freedom to explore new solutions, enabling the employee to make maximum contributions to the department.

Responsibilities:

End Users: Provide technical support and troubleshooting assistance to end-users via phone, email, remote desktop, or in-person. Set up and configure new desktops, laptops, and mobile devices for end-users. Provide training and guidance to end-users on the proper use of hardware and software applications.
Install, Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, operating systems, applications, and software updates, routine maintenance tasks, etc.
Communicate with other IT team members to escalate and resolve complex technical issues.
Document/Manage/inventory: Contribute and collaborate with the IT team to innovate and improve existing systems, procedures and documentation. This includes the creation of documents, databases, inventories and/or platforms or tools by utilizing existing resources available.
Ticketing System: Document all support activities, including issue resolution and troubleshooting steps, in the ticketing system. Help improve the ticketing system and process by providing feedback.
Assist in the procurement and inventory management of IT equipment and supplies.
Stay up-to-date with the latest technology trends and developments in desktop computing.
Adhere to corporate punctuality and attendance requirements of the corporate office in order to support onsite staff but can also include emergency work afterhours. This position requires the employee to be self-motivated and possess the ability to manage their time and workload, with an emphasis on critical thinking and problem solving in dealing with IT emergencies.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience working in a desktop support or help desk role.
Strong knowledge of desktop operating systems, including Windows and macOS.
Proficiency in troubleshooting hardware, software, and network issues.
Experience with remote desktop support tools and ticketing systems.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
Availability to work occasional evenings, weekends, or on-call shifts as needed.

The CareOne mission is to define excellence within the health care community. We are dedicated to Maximizing Patient Outcomes. We treat Residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our Centers and Communities. We work to maintain the highest standards of care and service for Residents, families and our valued employees.

We are proud to Offer the following benefits to Part-time (22.5+ hours/week) and Full-time Employees:

Comprehensive Healthcare Benefits
- Multiple Medical Plans
  - Including Pharmacy
  - Including Teladoc
- Multiple Dental Plans
- Vision Plan
- Health Savings Account (eligibility restrictions apply)
- Flexible Spending Accounts
- Voluntary Life and AD&D
- Short-Term and Long-Term Disability Plans
- Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life Insurance
- Medicare Employee Assistance
Legal Plan
Commuter Benefits
401k Retirement Plan
Employee Assistance Program (available to all employees)
Paid Time Off
- Vacation
- Sick Plans in accordance with state laws
Opportunities to advance and grow your career

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide. We have a graciously appointed facility with strong belief in patient care and service; join us at our beautiful facility!

We are an Equal Opportunity Employer

EEO/AA/M/F/DV

CareOne Group

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Corporate IT Support Analyst