AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. This part-time, temporary position will have responsibility within the Information Technology department for support and maintenance of computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Also responsible for troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance where required.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

Qualifications:

Current enrollment in an Associate or bachelor’s degree program preferred
Some hands-on hardware/software troubleshooting and support experience preferred
Basic technical knowledge of current network protocols, operating systems, and standards
Able to read and understand technical and procedural documentation
Able to assemble and configure computers and peripherals with hardware and software
Able to handle multiple, changing priorities in a dynamic, fast-paced environment
Strong written and verbal communication skills
Demonstrated organizational, reporting, and time management skills
Demonstrated customer-service orientation and attitude
Proven ability to work collaboratively and constructively with IT teams including development, quality, support, and infrastructure, to produce high quality software products
Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service

Duties and Responsibilities:

Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment
Service copiers and printers by changing toners, rollers, fuser assemblies, and general cleaning and maintenance
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and hardware products
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software
Assist in the maintenance of computers, monitors, keyboards, printers, and other peripheral equipment
Perform all functions in accordance with corporate policies and procedures, as well as legal, licensing and copyright requirements
Accurately and timely document all support activities per approved policies and procedures
Participate in and support a highly collaborative development environment
Support IT teams in troubleshooting and repair of problems with new and legacy software systems and other technology solutions
Assist senior development staff in pursuit of development objectives
The position may require additional duties as assigned

amerisafe inc

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